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Urgent Care Clinic

York Medical Group has launched it's Urgent Care Clinic - our new service offering on the day treatment.

This service is available for all our patients registered at any site.

We have grouped our sites into axes:  

  • Acomb and Woodthorpe are the Acomb Axis.
  • Water Lane, 32 Clifton and Tower Court are the Clifton Axis.
  • Monkgate and York St John are the Monkgate Axis.

How it works:

  • Phone or call in one of our sites from 8:00 on any working day, Monday to Friday. The earlier you contact us the better we will be able to place you in the right appointment. Appointments will run from 08:30 to 18:00.
  • Briefly explain your symptoms to your Patient Care Co-Ordinator. The PCCs are fully trained to signpost you to the appropriate service or clinican.
  • Your Patient Care Co-Ordinator will take some details and book an appointment face to face with the Urgent Care Team, or will arrange a telephone consultation, skilfully signposting you to the most appropriate appointment for you.
  • If a telephone appointment has been offered to you, a telephone clinician will phone you during the morning on your chosen contact number. *Please note this may be from a blocked/unknown number – please be prepared to answer the call.*
  • If a face to face appointment is offered to you, you will be given an appointment time at one of our Urgent Care Clinic sites. (The Urgent Care Centre may not always be based at your usual surgery but will usually be available on your axis. For example you may be a Water Lane patient but the nurse or doctor may be working from Tower court that day.)

 Please be assured, if you feel your problem is urgent, we will always arrange for you to receive advice from a clinician on the same day.

 *Please note if you have an emergency that is life threatening, you will need the Emergency Department – call 999*


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