If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Social Prescribing

What is social prescribing?

Social prescribing involves helping patients to improve their health, wellbeing and social welfare by connecting them to community services which might be run by the council or a local charity.

We want to make you aware of the services that are already available to you:

  • Ways to Wellbeing– Is a Social Prescribing Service that recognises that issues such as social isolation, physical inactivity, being a carer or having debt impact on an individual’s mental and physical health but do not have a medical solution.  We provide a connecting service and work to support individuals to find solutions within their community.  We have appointments at Acomb and 32 Clifton on alternate Friday’s.  Please speak to your GP for more information.
  • Musical Connections– Every Wednesday 13:30-15:00 (term time only) at Tower Court and every Monday 13.00 – 14.00 (term time only) in Acomb Music & singing for enjoyment, health & well-being.  If you attend the Acomb session and book transport with Fleetways taxi you can get free travel arranged.
  • Citizen Advice Bureau– You can talk to Citizens Advice about benefits, work, debt and money, consumer issues, housing, family and relationships, law and courts, immigration and health.  Clinics are held at Tower Court alternate Wednesday’s 10.00 – 13.00 and Thursday afternoons and Acomb Tuesday afternoons and alternate Wednesdays 10:00-13:00 (please speak to your PCC’s to book an appointment). 
  • Alzheimer's Society- Monthly clinics at Tower Court, last Tuesday of the month, 13.00-16.00 offering support to patients affected by memory loss or dementia and also support for their family or carers.
  • Employment Support Service– is your health condition preventing you accessing, remaining or returning to work?  Kelley our Health and Disability Employment Adviser is available for advice at the weekly clinic run at Acomb 09.00 – 16.00.
  • Talking Point – Talking Points provide the opportunity for people to have face to face conversations with adult social care staff in a community setting. We offer advice, information and support in relation to adult social care. We will be providing a weekly drop in at Monkgate on a Wednesday between 2pm-3pm or appointments between 3pm and 5pm. To book an appointment please call 01904 555111.

  • York Women’s Counselling– Are you worried that you or someone you care about are showing signs of disordered eating patterns?  A free women only 18+ counselling service is provided by a BACP Registered Counsellor at The Priory Street Centre every Monday 09.00 – 15.30.  Please contact Rebecca on 07849 368140 for further information.

  • In-House Counselling– York Medical Group provides an in-house counselling service run by a range of counsellors, including some completing counselling diplomas.  The counsellors are volunteers and not employed by the practice but are all supervised in line with regulatory guidelines.  Please speak to your GP for further information or a referral.   
  • Health Checks– if you are aged between 40-74 and do not suffer with a long term condition you may receive a text message inviting you for a health check, this service is provided by York City Council.