COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

IMPORTANT INFORMATION FROM YORK MEDICAL GROUP 19th March 2020

  • Our Monkgate, Water Lane, Woodthorpe and York St John Surgeries are now shut. Please do not visit the surgeries to collect or drop of prescriptions.
  • York Medical Pharmacy is still open for their patients. If you are one of their patients and have query please contact them on 01904 794115.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
  • If you had a pre-booked GP appointments this will now be become a telephone appointment. The GP will contact you on the day either in the morning if it was a AM appointment or the afternoon if a PM appointment. Please do not come down to the surgery.
  • If you need same day care our service is still running. Please call as normal and a GP will advise the best course of action.
  • All pre-booked Nurse Appointments have been cancelled for now and patients have been contacted. If you need a Nurse appointment for the following please call the surgery on the day to book the appointment. Vitamin B12, Testosterone, Zoladex, Pneumovax/shingles vaccinations, Baby Vaccinations and Pre-School Boosters, Simple Dressings and removal of sutures/clips, Complex Wound Care, Whooping vaccination, INR Star.
  • Hearing aid batteries will need to be requested from audiology on 01904 726741 and your batteries will be posted out to you
  • Prescriptions - please do not visit the surgery to drop off a prescription. Please sign up for the NHS App or ring the surgery and verbally sign up for online services via the query lines. If you cannot access these services please can you post your prescription to the surgery. Please make sure nominate a pharmacy for your prescription to be sent to electronically.
  • Doors at all surgeries will be locked and will only be opened for those patients that have appointments, this is to keep staff safe so we can keep surgeries working.
  • All fit/sick notes will automatically be posted for the foreseeable future.
We apologise for the inconvenience these actions will cause but we are working in unprecedented times.
" Trust our family to look after your family "

New Patient Registration

Please read our appointment guide here

If you live within our practice area and would like to register with us please bring your NHS medical card (if you have it) to the practice and those of any other persons registering with you, they will also need to be present to register. We also require the following ID:

  • one photo ID (ie driving license or passport)
  • one proof of address (ie utility bill or birth certificate)

You will be asked to complete a registration form for each person registering. In addition, all patients will be asked to complete a new patient questionnaire allowing us to provide medical care in the interim period while your medical records are transferred from your old practice.

If you have not been registered with a GP in the UK previously, please bring your passport. If you move out of the practice area, you will need to register with a new practice as soon as you move.

Patients are registered with the practice, and every patient has an allocated GP. You can, at any time, express a preference for a particular doctor, and we will do our best to respect your choice. Please ask the Receptionist when making your appointment. However, not all the doctors in the practice provide all services and specific doctors may not be immediately available.

During the current crisis, you can complete this process digitally. You can download the registration forms below. You can email the forms with the above ID requirements to voyccg.ymgpostmaster@nhs.net. If you are unable to email you can post the completed forms in with copies of the ID requirements to our Acomb or Tower Court  Surgeries.

This is not a service that can be completed Online and is required by the Health Authority to be done face to face at your practice of choice to protect patient confidentiality and to verify your identity. 

Practice Boundary

You can see our boundary here

 

Registration Forms

You can also print off the Registration Form, New Patient Questionnaire and Summary Care Record Opt-Out Form (underneath), complete them and bring them with you to the practice when you wish to register.  

You will need to bring all three forms with you, as well as two forms of identification (indicated above). Please do not post these forms to the practice; you will need to come into the practice to have your identification verified.  

  

Children's Application form can be found here

Newborns Application form can be found here

Sharing your Records: Your personal information

Information about you is used in a number of ways by the NHS and social care services to support your personal care and to improve health and social care services for everyone.   The Health and Social Care Information Centre (HSCIC) is the national NHS organisation with a legal responsibility to collect data as people make use of NHS and social care services. The data is used both at a local level and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth, and is used to try to make services better for all.   You can, however, choose not to have information about you shared or used for any purpose beyond providing your own treatment or care.

Summary Care Record 

The NHS in England is introducing the Summary Care Record, which will be used in emergency care. The record will contain information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had to ensure those caring for you have enough information to treat you safely. Your summary care record will be available to authorised healthcare staff providing your care anywhere in England, but they will ask permission before they look at it. This means that if you have an accident or become ill, healthcare staff treating you will have immediate access to important information about your health. Your GP practice is supporting Summary Care Records and as a patient, you have a choice:

  • Yes I would like a Summary Care Record - you do not need to do anything and a Summary Care Record will be created for you.
  • No I do not want a Summary Care Record - enclosed is an opt-out form. Please complete the form and hand it into a member of staff. 

 

Summary Care Record Additional Information

If you are registered with a GP practice in England you will have a Summary Care Record (SCR), unless you have previously chosen not to have one. It includes important information about your health:

  • Medicines you are taking
  • Allergies you suffer from
  • Any bad reactions to medicines

You may need to be treated by health and care professionals that do not know your medical history. Essential details about your healthcare can be difficult to remember, particularly when you are unwell or have complex care needs. Having an SCR means that when you need healthcare you can be helped to recall vital information.

SCRs can help the staff involved in your care make better and safer decisions about how best to treat you.

You can choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:

  • Your illnesses and health problems
  • Operations and vaccinations you have had in the past
  • How you would like to be treated - such as where you would prefer to receive care
  • What support you might need
  • Who should be contacted for more information about you.

Please print out the form below and bring to the practice.

Your right to Opt-out.

You can choose not to have anything that could identify you shared beyond your GP practice. You can also choose for the HSCIC not to share information it collects from all health providers any further.   If you have previously told your GP practice that you don't want the HSCIC to share your personal confidential information for purposes other than your own care and treatment, your opt-out will have been implemented by the HSCIC from April 29 2016. It will remain in place unless you change it.   Simply contact your GP either to register an opt-out or end an opt-out you have already registered and they will update your medical record. Your GP practice will also be able to confirm whether or not you have registered an opt-out in the past.   You can find more information about how the HSCIC handles your information and choices and how it manages your opt-out on the HSCIC website www.hscic.gov.uk/yourinfo

More information about the Summary Care Record is available here.

Guide to GP Services

NHS Choices has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services