COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

IMPORTANT INFORMATION FROM YORK MEDICAL GROUP 19th March 2020

  • Our Monkgate, Water Lane, Woodthorpe and York St John Surgeries are now shut. Please do not visit the surgeries to collect or drop of prescriptions.
  • York Medical Pharmacy is still open for their patients. If you are one of their patients and have query please contact them on 01904 794115.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
  • If you had a pre-booked GP appointments this will now be become a telephone appointment. The GP will contact you on the day either in the morning if it was a AM appointment or the afternoon if a PM appointment. Please do not come down to the surgery.
  • If you need same day care our service is still running. Please call as normal and a GP will advise the best course of action.
  • All pre-booked Nurse Appointments have been cancelled for now and patients have been contacted. If you need a Nurse appointment for the following please call the surgery on the day to book the appointment. Vitamin B12, Testosterone, Zoladex, Pneumovax/shingles vaccinations, Baby Vaccinations and Pre-School Boosters, Simple Dressings and removal of sutures/clips, Complex Wound Care, Whooping vaccination, INR Star.
  • Hearing aid batteries will need to be requested from audiology on 01904 726741 and your batteries will be posted out to you
  • Prescriptions - please do not visit the surgery to drop off a prescription. Please sign up for the NHS App or ring the surgery and verbally sign up for online services via the query lines. If you cannot access these services please can you post your prescription to the surgery. Please make sure nominate a pharmacy for your prescription to be sent to electronically.
  • Doors at all surgeries will be locked and will only be opened for those patients that have appointments, this is to keep staff safe so we can keep surgeries working.
  • All fit/sick notes will automatically be posted for the foreseeable future.
We apologise for the inconvenience these actions will cause but we are working in unprecedented times.
" Trust our family to look after your family "

Order Your Repeat Prescription Online

Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in a number of ways:

  • By post - send it to us with a stamped addressed envelope if you want us to post it back to you.

  • In-person - drop your request slip in at reception with the required items clearly marked.

  • Online - follow the link at the top to order if you are already registered for online services. If you would like to register please follow this link for more information.

Please note that when making a request for repeat medication on the online services that you make a repeat request and a custom request separately otherwise one will override the other.

  • Over the phone - ONLY at our Monkgate Practice has a prescription line. Please call 01904 439100 select the query line and then Monkgate and the prescription line.

Please allow 72 hours for prescriptions to be processed and remember to take weekends and bank holidays into account. Your prescriptions will available for collection after 3 pm. Please note, that we are changing our prescriptions to 28 days

If you are in need of an Emergency Prescription please follow this link for more information.

 

Electronic Prescription Service 

The Electronic Prescription Service allows your prescription to be sent electronically to a pharmacy of your choice. To sign up, you need to speak to your preferred pharmacy and complete a form to confirm that they can receive your prescription directly.

Once you have signed up, your chosen pharmacy will receive your prescription electronically and you will not have to pick up your paper prescription from us.

If you have already nominated a pharmacy, your prescription will be sent to them electronically unless you tell us otherwise. If you need to obtain a paper prescription for any reason, just let us know at the time of ordering.

This service is optional and you can continue to collect paper prescriptions as you do now if you prefer.         

For more information, please speak to your pharmacist.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).  The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only from April 2019. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.00

  • 3-month PPC: £29.10

  • 12-month prepayment certificate (PPC): £104.00

    If you have to pay for four or more prescription items in three months or more than 15 items in 12 months, you may find it cheaper to buy a PPC. 

  • Telephone advice and order line 0845 850 0030

There is further information about prescription exemptions and fees on the NHS website

28 Day Repeat Prescribing

According to the Department of Health, a 28-day repeat prescribing interval is recognised by the NHS as making the best possible balance between patient convenience, good medical practice and minimal drug wastage.

In line with this guidance, our standard will shortly become 28 days prescribing to ensure safe repeat prescribing. Pre-payment certificates may help some patients financially and repeat dispensing may offer for patients on regular and stable medication.

Please use your usual reviews to discuss your medication.