Practice Management

Chief Executive Officer

Zulf Ali

The Chief Executive Officer is involved in leading and managing all aspects of the practice. Ensuring the appropriate governance and systems are in place to provide the highest quality patient care.  The Chief Executive Officer supports the GPs and other medical professionals with delivering patient services and also helps to develop all aspects to enhance patient care.

Clinical Manager

Polly Smith

The Clinical Manager manages the clinical team at YMG across all sites. She ensures CQC and Infection Control standards are met and the QOF targets are reached. She manages the clinical data and templates, LES/DES adherence, and oversees the Administration Team with patient recalls. She resolves any clinical issues and coordinates staff holidays, clinical staff training, and works alongside the Chief Executive Officer.      

Head of Operations

Tess Johnston

Head of Operations, manages the operational side of YMG. Tess ensures that systems are in place to enable all YMG sites to operate smoothly and efficiently. Tess works closely with Polly Smith and Zulf Ali to deliver high-quality customer service to all our patients.

Administration

Administration Team

The Administration Team process all new registrations, deductions, and recalls for all of our sites. They also process all patient vaccinations and results so they are ready for the Doctors. The Team also coordinate clinical schedules and maintaining the health and safety of the building. Administration also deals with all Private work. This includes medical insurance reports, holiday insurance claim forms, DVLA reports, and D.W.P forms. All private work carries a fee. Please click here to see prices.  

Clinical Coders

The Clinical Coders action and process all hospital correspondence. They code patient diagnosis and investigations, thus keeping the patients records up to date.

Secretaries

Patient Care Co-ordinators

Patient care co-ordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Patient care co-ordinators make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.