Practice Management

Chief Executive Officer

Mr Zulf Ali

The Chief Executive Officer is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Clinical Manager

Polly Smith

The Clinical Manager, managers the clinical team at YMG across all sites. She ensures CQC and Infection Control standards are met and the QOF targets are reached. She manages the clinical data and templates, LES/DES adherence, and oversees the Administration Team with patient recalls. She resolves any clinical issues and coordinates staff holidays, clinical staff training, and works alongside the Cheif Executive Officer.      

Informatics Manager

Suzanne Hope

The Informatics Manager, assists the Operations Manager with all YMG policies, procedures, and ensures CQC standards are met with the Clinical Nurse Manager. She is the Intradoc Administrator, Systems Co-ordinator, deals with and problem solves IT issues, governs the Palliative Care/MDT, including the organisation of regular board meetings and disseminates vital information to staff and the CCG to provide a safe and efficient service for patients and colleague.

Operations Manager

Tess Johnston

Head of Operations, manages the operational side of YMG. Tess ensures that systems are in place to enable all YMG sites to operate smoothly and efficiently. Tess works closely with Polly Smith and Zulf Ali to deliver high quality customer service to all our patients.

Administration

Administration Assistants

Jacqueline Lingard

Sandra Dobson

Susan Fairclough

Janine Guizani

The Administration Team process all new registrations, deductions, and recalls for all of our sites. They also process all patient vaccinations and results so they are ready for the Doctors. The Team also coordinate clinical schedules and maintaining the health and safety of the building. Administration also deals with all Private work. This includes medical insurance reports, holiday insurance claim forms, DVLA reports, and D.W.P forms. All private work carries a fee. Please click here to see prices.  

Clinical Coders

Alison Kilner

Andrea Brown

Alice Atkinson

Angela Greening

Stephen Pashley

The Clinical Coders action and process all hospital correspondence. They code patient diagnosis and investigations, thus keeping the patients records up to date.

Secretaries

Donna Greenwood-Miller

Beryl Scott

Fiona Carroll

Suzanne Bedingham

Janine Stannard

Patient Care Co-ordinators

Patient care co-ordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Patient care co-ordinators make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.