If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.


  • Our Monkgate, Water Lane, Woodthorpe and York St John Surgeries are now shut. Please do not visit the surgeries to collect or drop of prescriptions.
  • York Medical Pharmacy is still open for their patients. If you are one of their patients and have query please contact them on 01904 794115.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
  • If you had a pre-booked GP appointments this will now be become a telephone appointment. The GP will contact you on the day either in the morning if it was a AM appointment or the afternoon if a PM appointment. Please do not come down to the surgery.
  • If you need same day care our service is still running. Please call as normal and a GP will advise the best course of action.
  • All pre-booked Nurse Appointments have been cancelled for now and patients have been contacted. If you need a Nurse appointment for the following please call the surgery on the day to book the appointment. Vitamin B12, Testosterone, Zoladex, Pneumovax/shingles vaccinations, Baby Vaccinations and Pre-School Boosters, Simple Dressings and removal of sutures/clips, Complex Wound Care, Whooping vaccination, INR Star.
  • Hearing aid batteries will need to be requested from audiology on 01904 726741 and your batteries will be posted out to you
  • Prescriptions - please do not visit the surgery to drop off a prescription. Please sign up for the NHS App or ring the surgery and verbally sign up for online services via the query lines. If you cannot access these services please can you post your prescription to the surgery. Please make sure nominate a pharmacy for your prescription to be sent to electronically.
  • Doors at all surgeries will be locked and will only be opened for those patients that have appointments, this is to keep staff safe so we can keep surgeries working.
  • All fit/sick notes will automatically be posted for the foreseeable future.
We apologise for the inconvenience these actions will cause but we are working in unprecedented times.
" Trust our family to look after your family "

Non-NHS Services

We now take card payments at all our surgeries except Skelton

The proper role of the GP is the care of patients who are, or believe themselves to be, ill. As a result, certain services are not included on the NHS, such as private certificates for employers, medical examinations for job applications, fitness to drive (HGV/PSV), etc. When you hand requests to us, please check if a fee will be charged.

The fees charged are based on the British Medical Association (BMA) suggested scales and start at £15.00 and increase according to the amount of work involved and responsibility taken. We do not offer this service on a Monday or a Tuesday (as these are our busiest clinical days). 

Medical Records

When requesting access to medical records can you please be aware that we require this in writing. We have a duty of care to ensure that we are giving the correct records to the correct patient. We will also need at least 7 days notice.

Please note terms: Payment prior to work being carried out, please.

Private Fees for Non-NHS work from April 2019 Please speak to Reception


Fitness to travel Certificate/Letter £40.00

Holiday cancellation Claim form £40.00


Assesment of Capacity (COP3 Form) £63.00

HGV/PSV/Taxi Medicals £105.00

Pre-Employment Medical £75.00

Occupational Health Medical £128.00


Power of Attorney £130.00

Private Sick Note  £25.00

Letter To whom it may concern £30.00

Insurance Claim Forms  £40.00

Health Declaration Form/OFSTED £94.00

Home Visit/Elderly/Medical Paperwork £160.00

Benefit Support Letter £12.00

Fees for patients from reciprocal countries 

Please note - Terms: cash or cheque on completion, please.

Private Nurse consultation - £50.00

Private Health Care Assistant Appointment £30.00

Private Prescription - £17.00

Telephone advice - FREE

List of countries with reciprocal healthcare agreements: but patient must show E111 or they have to pay: 

Anguilla, Australia, Austria, Barbados, Belguim, British Virgin Islands, Bulgaria, Channel Islands, Commonwealth of Independent States, Czech and Slovak Republic, Denmark, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, USSR (except Latvia, Lithuania, Estonia and Yugoslavia), Iceland, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Malta, Montserrat, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, St Helena, Spain, Sweden, Turks and Caicos Islands.