If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "


All of us can experience problems with our mental health at times. This can include anxiety, depression, emotional difficulties, OCD among other things. This can be triggered by life stresses, relationships, bereavement's among many different triggers.

York Medical Group recognises the importance and value of investing in specialist mental health support as part of our care we offer to patients. We are proud to present the new mental health service which allows patients to see a mental health professional in your GP practice.

Should you require support for your mental health, or if you wish to be referred for our in house counselling service, you can make an appointment through our contact number: 01904 439100

We can offer urgent appointments with any GP if you feel you are in crisis and in acute distress, needing same day care.

Crisis team numbers:


Central freephone telephone number for adults and children for specialist assessment for people who need urgent mental health care

Child and adolescent mental health services:

Self referral: 01904 615300

Lime Trees York

Samaritans: or 116123


Struggling to cope? Text SHOUT to 85258

Our trained volunteers are there for you 24/7 to listen and support you to get to a calmer and safe place. Shout is a free, confidential, anonymous service for anyone in the UK. It won’t appear on your phone bill.

To start a conversation, text the word 'SHOUT' to 85258.

If your life is at imminent risk, call the emergency services on 999.

Talking therapies

You may be advised to, or wish to consider self -referring to the Improving Access to Psychological Therapies Service in York who offer talking therapies to those struggling with psychological difficulties.

You can self-refer by ringing: 01904 556840 or by visiting

Local services

Please click this link to the Guide to Mental Health and Wellbeing in York booklet- an excellent comprehensive guide to all the organisations available in York to support with mental health and wellbeing.

The HavenAre you feeling distressed, frightened, overwhelmed, or that things are too much for you? Don’t know where to turn to get mental health support? Are your usual sources of support closed for the night?The Haven @ 30 Clarence Street offers out of hours mental health support to anyone aged 16 or over in York and Selby.30 Clarence St, York YO31 7RB, 07483 141310,

MIND York York Mind is a leading local provider of services supporting individuals recovering from mental ill-health to achieve outcomes that will progress them towards recovery, social inclusion and integration in mainstream activity such as learning, volunteering or employment.Highcliffe House, Highcliffe Court, York, YO30 6BPT, 01904 643364,

Helpful resources


Living life to the full

Recovery College Online

Provides a range of free online mental health educational courses and resources.

Beating the blues

CBT for depression and anxiety

Mood Gym

Self-help training in CBT for anxiety and depression

Reading well 

A useful website with recommended books


Young people and children

Papyrus We provide confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person through our helpline, HOPELINEUK.0800 068 4141

Childline Childline is here to help anyone under 19 in the UK with any issue they’re going through. You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you. Childline is free, confidential and available any time, day or night. You can talk to us:- by calling 0800 1111- by email (sign into website)- through 1-2-1 counsellor chat

Mind Full Depression and anxiety issues for young people (ages 11-17)

Young Minds



Veterans gateway We put veterans and their families in touch with the organisations best placed to help with the information, advice and support they need – from healthcare and housing to employability, finances, personal relationships and more. Text 81212, Call - 0808 802 1212

Domestic and sexual abuse

Survive We are a York based charity, supporting Survivors of rape, sexual assault, childhood sexual abuse and any form of sexual violence or abuse.We are currently the only specialist organisation supporting both male and female Survivors in North Yorkshire.

York Survive: 01904 638813

IDAS Helping those through domestic and sexual abuseIDAS 24hr Helpline 03000 110 110 Rape Crisis 0808 802 9999 Sexual Abuse Referral  Centre (SARC) 01904 669 339


Kyra We are a registered charity in York that exists to help local women make positive changes in their lives. We offer a range of courses, therapists, life skills and events for women, all from our relaxed, comfy, city centre location. The kettle is always on. Our door is always open until every women in our are feels safe, supported and able to be a person they were always meant to be. CMC, St. Saviourgate York YO1 8NQ, 01904 632332,

York Women’s Counselling York Women’s Counselling (YWC) provides a counselling service for women in York and surrounding areas who are experiencing difficulties as a result of current or past emotional stress and trauma. Telephone number : 01904 652706,, Address: 15 Priory St, York, YO1 6ET

Men An inclusive social community for men in the York area.

Eating disorder support

Beat Help for adults with eating disorders Helpline: 0808 801 0677 Email:

The Beat Youth line is open to anyone under 18. Youth line: 0808 801 0711 Email:

Bereavement support

CRUSE York CRUSE: 01904 481162

Helping those through bereavement To contact York Cruse pleasePhone 01904 481162 or Email: or you can send us a message through our Facebook page via Messenger.


Healthcare professionals


Changing Lives Helping those with Alcohol/ Substance and drug addictions3 Blossom Street, York, YO24 1AUTelephone: 01904 464680 Email:

GamCare GamCare is the leading provider of information, advice and support for anyone affected by problem gambling. We operate the National Gambling Helpline, provide treatment for problem gamblers and their families, create awareness about responsible gambling and treatment, and encourage an effective approach to responsible gambling within the gambling industry. Call us on Freephone 0808 8020 133

Older people

York Age UK We are a local charity promoting the well-being of all older people in and around York.Find out how we can help you and you can help us.Contact us: 01904 634061 (9.30 - 3.30. Mon to Friday)Email:

Older citizens advocacy York OCAY is a small local charity. We work to help people over the age of 50 by providing a free and independent advocacy service and Helping you to have a voice in the issues that concern you. Older Citizens Advocacy York

The Priory Street Centre, 15 Priory Street, York, YO1 6ETTel: 01904 676200 Email:

Silverline Free confidential helpline offering information, friendship and advice to older people 24 hours per day

Telephone: 0800 4708090

LGBT support

The Forum The Forum actively promotes awareness and understanding of LGBT people’s needs to enable full participation in society and works with many others to reduce the fear of crime and bullying, particularly in schools. It also encourages greater participation in the prevention and detection of homophobic, transphobic and biphobic discrimination. Email: Phone number: 07731852533

Galop If you’ve experienced hate crime, sexual violence or domestic abuse, we’re here for you. We also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.0800 999 5428 National LGBT+ Domestic Abuse Helpline


Family Matters

Counselling, support and information for couples and families

Financial worries

Citizens advice bureau Offer free, independent, confidential and impartial advice to help people resolve numerous issues that may be affecting your mental wellbeing, including advice on benefits, work, finance, consumer, relationship, housing, discrimination, tax, education, healthcare and legal issues. National Telephone: 03444 111 444

Welfare benefits unit The Welfare Benefits Unit are committed to providing a range of training and talks to raise awareness and knowledge about the range of benefits available.Tel: 01904 646058Advice line: 01904 642512

Miscellaneous services

St Nicks Nicks is the green heart of York: a centre for nature and green living, with an ambitious vision for York. With the help of volunteers we maintain the land around the centreEnvironment Centre, Rawdon Avenue, York YO10 3ST. Tel: 01904 411821Volunteering queries –

Victim support As an independent charity, we work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. We help people feel safer and find the strength to move beyond crime. Our support is free, confidential and tailored to your needs. Number : 08081 689111.

Reflect For support with Pregnancy choices, Post abortion , Miscarriage and Stillbirth Call - York - 01904 67 67 10Text -York - 07517 624750-Email -  Reflect, The Gateway Centre, Front Street, Acomb, York,Y024 3BZ

OCD support

Sleep support



Nhs Digital have created a library of useful health apps. We have put together some that will be useful with this condition.

  • COVE Create music to capture your mood and express how you feel with the Cove app. Instead of words, create music to reflect emotions like joy, sadness, calm and anger. You can store your music in a personal journal, or send them to someone and let the music do the talking. For more info click here.
  • Chill Panda Learn to relax, manage your worries and improve your wellbeing with Chill Panda. The app measures your heart rate and suggests tasks to suit your state of mind. Tasks include simple breathing techniques and light exercises to take your mind off your worries. For more info click here.
  • BlueIce is an evidenced-based app to help young people manage their emotions and reduce urges to self-harm. It includes a mood diary, a toolbox of evidence-based techniques to reduce distress and automatic routing to emergency numbers if urges to harm continue. Click here for more info.

  • SilverCloud is an online course to help people manage stress, anxiety and depression. You work through a series of topics selected by a therapist to address specific needs. The eight-week course is designed to be completed in your own time and at your own pace. Click here for more info.
  • Stress & Anxiety Companion helps you handle stress and anxiety on-the-go. Tools like breathing exercises, relaxing music and games are designed to calm the mind. The app helps you change negative thoughts to help you better cope with life's ups and downs. For more info click here.
  • Catch It Learn how to manage feelings like anxiety and depression with Catch It. The app will teach you how to look at problems in a different way, turn negative thoughts into positive ones and improve your mental wellbeing. Click here for more info.
  • Big White Wall is an online community for people who are stressed, anxious or feeling low. The service has an active forum with round-the-clock support from trained professionals.  You can talk anonymously to other members and take part in group or one-to-one therapy with therapists. For more info click here.
  • Calm Harm is an app designed to help people resist or manage the urge to self-harm. It's private and password protected. Click here for more info.
  • Rally Round is a free and secure online tool that allows parents, other family members, friends and carers to organise support for a child with an illness or challenging behaviour. Features like the to-do list, the noticeboard, and email and text notifications keep everyone in the loop. For more info click here.
  • Cypher (formerly Silent Secret) is an anonymous peer-to-peer social network. It is a space to share your feelings and secrets, give and receive support, and connect to other support organisations. Click here for more info.
  • Be Mindful The Be Mindful course is an easy-to-follow web-based training programme that guides you through all the elements of mindfulness-based cognitive therapy. Follow this link.
  • A free app that can be used to help with anxiety, stress and sleep issues.