" Trust our family to look after your family "

Appointments

  • Acomb (01904) 342999
  • Monkgate (01904) 206862
  • 32 Clifton (01904) 653834
  • Woodthorpe (01904) 706881
  • Water Lane (01904) 623259
  • Tower Court (01904) 479111
  • YSJ (01904) 724775

Ring the numbers listed above to book an appointment. You can also book in person or use the internet (please ask at reception for information on how to register to use this service). If you are calling from a telephone box please say and we will ring you back. Please also tell us immediately if your call is an emergency

  • Patients with urgent problems will be seen as soon as possible.
  • If your condition is non-urgent, you can expect to see a GP within one working weeks, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions and you can expect to see one within one working day.
  • Consultations take place throughout the day. Normal surgery appointments are every 10 minutes and are for one person and one problem only; please let the receptionist know if you require a longer appointment.
  • Patients can be seen at any of our surgeries (ie Acomb, Monkgate) as all our medical records are computerised, so patient information is available to any doctor/nurse at any site.
  • Please tell us if you want someone to accompany you during an examination, or a private room to discuss any matters.

Urgent Care Clinic

York Medical Group has launched it's Urgent Care Clinic - our new service offering on the day treatment.

This service is available for all our patients registered at any site.

We have grouped our sites into axes:  

  • Acomb and Woodthorpe are the Acomb Axis.
  • Water Lane, 32 Clifton and Tower Court are the Clifton Axis.
  • Monkgate and York St John are the Monkgate Axis.

How it works:

  • Phone or call in one of our sites from 8:00 on any working day, Monday to Friday. The earlier you contact us the better we will be able to place you in the right appointment. Appointments will run from 08:30 to 18:00.
  • Briefly explain your symptoms to your Patient Care Co-Ordinator. The PCCs are fully trained to signpost you to the appropriate service or clinican.
  • Your Patient Care Co-Ordinator will take some details and book an appointment face to face with the Urgent Care Team, or will arrange a telephone consultation, skilfully signposting you to the most appropriate appointment for you.
  • If a telephone appointment has been offered to you, a telephone clinician will phone you during the morning on your chosen contact number. *Please note this may be from a blocked/unknown number – please be prepared to answer the call.*
  • If a face to face appointment is offered to you, you will be given an appointment time at one of our Urgent Care Clinic sites. (The Urgent Care Centre may not always be based at your usual surgery but will usually be available on your axis. For example you may be a Water Lane patient but the nurse or doctor may be working from Tower court that day.)

 Please be assured, if you feel your problem is urgent, we will always arrange for you to receive advice from a clinician on the same day.

 *Please note if you have an emergency that is life threatening, you will need the Emergency Department – call 999*

Practice Nurses

Our practice nurses also hold regular surgeries with 15-minute appointments. Please note that not all the nurses can perform all tasks.

Cancellations & DNAs (Did Not Attend)

If you cannot attend an appointment for any reason please let us know in good time in order that we can give the slot to someone else. If you missed your appointment without letting us know, a DNA will go onto your record. If this happens a considerable amount of time you will be removed from a patient list and asked to register with another sugery. Missing appointments wastes a considerable amount of time for all staff and means that patients end up waiting longer than necessary. It also means that your appointment could have been given to another patient. We are a busy practice and appointments fill up quickly, so please show some consideration and inform us if you cannot make you appointment so we can give your slot to someone else.