" Trust our family to look after your family "

Welcome to the York Medical Group Website

This website is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates. At York Medical Group, we aim to treat all our patients promptly, courteously and in complete confidence.

Please be sure to check the Your Health Section, we have a lot of information about self care and minor illness that might be helpful to you at home.

 

The Friends and Family Test

Putting Patients First

The Friends & FamilyTest (FFT) is a feedback tool which offers patients the opportunity to provide feedback about the care and treatment they have received. This is not a traditional survey; this will be a continuous loop between our patients and staff.

The FFT questions asks if patients would recommend the services we provide and how we could improve them. This provides a mechanism to highlight both good and poor patient experience. The data is completely anonymous and is not compulsory, but is available to all patients.

Please follow the link to participate here

 

Statement of Intent for York Medical Group

Please feel free to read our Statement of Intent Document in PDF format.

 

Certificate of CQC Registration 2016

Please click here to view our Certificate of Registartion with the CQC. 

 

Patient Charter

Please click here to read a copy of out patient charter.

Practice Area

We have eight sites in the city; please see the maps to find our locations. With the exception of the York St John University surgery, patients are welcome to make appointments at any of our 7 main surgeries – Acomb, 32 Clifton, Monkgate and Woodthorpe, Water Lane, Tower Cour and Skelton – even if this is not your usual surgery. All our patients' medical records are computerised, so – for example – if you work in town and it is more convenient for you to be seen at our Monkgate surgery, please do not hesitate to make an appointment there.

 

Disabled Access

All our surgeries have disabled access. Should you require further information, please telephone the relevant surgery. 

We have Disabled parking available at our Acomb, Water Lane, Tower Court and Monkgate sites.

 

Interpreting Services & Hearing Loops

Interpreting services can be made available in certain circumstances for patients needing translation or those who are hard of hearing or deaf. We would need prior warning to see if it is possible to arrange this service. Please ask at reception for more information.

For deaf people and those hard of hearing, a text phone service is available on 0845-606 4647. 

Portable hearing loops are now available for those who require one from reception. They can be taken into the doctor’s room during your consultation.