COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.

IMPORTANT INFORMATION FROM YORK MEDICAL GROUP 19th March 2020

Our Monkgate, Water Lane, Woodthorpe and York St John Surgeries are now shut. Please do not visit the surgeries to collect or drop of prescriptions.
York Medical Pharmacy is still open for their patients. If you are one of their patients and have query please contact them on 01904 794115.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
If you had a pre-booked GP appointments this will now be become a telephone appointment. The GP will contact you on the day either in the morning if it was a AM appointment or the afternoon if a PM appointment. Please do not come down to the surgery.
If you need same day care our service is still running. Please call as normal and a GP will advise the best course of action.
All pre-booked Nurse Appointments have been cancelled for now and patients have been contacted. If you need a Nurse appointment for the following please call the surgery on the day to book the appointment. Vitamin B12, Testosterone, Zoladex, Pneumovax/shingles vaccinations, Baby Vaccinations and Pre-School Boosters, Simple Dressings and removal of sutures/clips, Complex Wound Care, Whooping vaccination, INR Star.
Hearing aid batteries will need to be requested from audiology on 01904 726741 and your batteries will be posted out to you
Prescriptions - please do not visit the surgery to drop off a prescription. Please sign up for the NHS App or ring the surgery and verbally sign up for online services via the query lines. If you cannot access these services please can you post your prescription to the surgery. Please make sure nominate a pharmacy for your prescription to be sent to electronically.
Doors at all surgeries will be locked and will only be opened for those patients that have appointments, this is to keep staff safe so we can keep surgeries working.
All fit/sick notes will automatically be posted for the foreseeable future.

We apologise for the inconvenience these actions will cause but we are working in unprecedented times.

NEW TELEPHONE NUMBER 01904 439100

" Trust our family to look after your family "

Patient Participation Group

Dear Patient,

We would like to know how we can improve our service for you and how you perceive our surgery and staff.

To help us with this, we have a Patient Participation Group so that you can have your say. We will ask the members of this Patient Participation Group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email about meetings or see the table below.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees and people with long term conditions.

Our Patient Groups meet quarterly per surgery and we have a mixture of staff that attend and it's great to get as many patients involved as we can so that we can get as much feedback as possible and let you know about any changes that might be happening at your surgery or the practice in general.

If you interested in joining your surgeries PPG please email voyccg.YMGPPG@nhs.net with your details and which surgery you attend.


Day	Date	Time	Location	Meeting Type	Minutes
Wednesday	13.12.17	12:30pm	Monkgate	Monkgate Site	Click Here to Read
Monday	15.01.18	6:30pm	Tower Court	Tower Court/Water Lane/32C Sites	Click Here to Read
Monday	29.01.18	6:30pm	Monkgate	Joint	Click Here to Read
Wednesday	07.02.18	12:30pm	Acomb	Acomb/Woodthorpe Site	Click Here to Read
Wednesday	14.03.18	12:30pm	Monkgate	Monkgate Site	Click Here to Read
Wednesday	11.04.18	6:30pm	Water Lane	Tower Court/Water Lane/32C Sites	Click Here to Read
Wednesday	16.05.18	12:30pm	Acomb	Acomb/Woodthorpe Site	Click Here to Read
Wednesday	06.06.18	6:30pm	Tower Court	Joint	Click Here to Read
Tuesday	04.09.18	6:30pm	Water Lane	Joint	Click Here to Read
Wednesday	05.12.18	6:30pm	Acomb	Joint	Click Here to Read
Tuesday	12.03.19	6:30pm	Tower Court	Joint	Click Here to Read
Wednesday	12.06.19	6:30pm	Tower Court	Joint	Click Here to Read
Tuesday	03.09.19	6:30pm	Water Lane	Joint
Wednesday	04.12.19	6:30pm	Tower Court	Joint

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.