COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Friends & Family Results

This is How likely our patients are to recommend our GP practice to friends and family if they needed similar care or treatment

Number of Patients

Patients Ratings

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

The new Klinik service is not suitable for all medical situations. My three year old has needed multiple appts over the past two months and it takes days to get a response. Ive had to demand an appt on two occasions because the form despite filling out in detail has been reviewed by a GP and I've recieved a text. Which has resulted in having to call 111 and attend Paediatric A&E. Now I need another appt for my three year old - same issue and I fill out the form again but due to lack of staff getting an appt will be impossible. I appreciate Covid has caused considerable operational issues but these access issues started as soon as 32 Clifton joined York Medical Group. The service is not good enough.
Have always been satisfied with service
Impossible to get through (even before covid). Some Doctors don't seem to have a clue and/or some don't seem to listen and/or some either pigeonhole or just plain dismiss your problem. They often don't look at you pre-existing conditions and ignore important context. I often seem to know more about my medical conditions than them! ***I FIND IT VERY, VERY HARD TO TRUST THEM.****
Spoke to Harry with a very complex situation. He was magnificent. Thank you to Harry for saving our sanity
I had an appointment with nurse L Shum recently. She was very pleasant and friendly, made me feel at ease during the whole examination. I want to thank her for being so lovely! Also thanks to reception staff who have responded to my queries swiftly and politely. :)
rather not say
So hard to make appointments.
Because I personally have good service but the same cannot be said of my daughter and wife and would have to ask them for the reasons
In the past have had difficulty getting appointments.
Long and complicated very repetitive
Easy to book appointments. Good service from the medical staff.
Previous good service.
I would recommend Dr Hammonds/Tower Court without hesitation. He has provided exceptional service following a pretty poor experience through another branch and has totally put my mum at ease when she is usually pretty stressed about visiting the doctors . I really want to thank him for his patience, understanding and help to both me and my mum.
I have an ongoing condition and each time I have contacted it is with a different Doctor so no real continuity of care, I know they read the notes however you, as a patient, you need to have trust in the Doctor if you see the same one you build that trust. I started to get side effects from the medication which felt like an allergic reaction in my mouth and fingers so rang up to find out if I needed to do anything about it, the receptionist said she would mark it as urgent and someone would be in touch in 24 hours...no one was so rang back. The receptionist said she would try to sort it out and eventually the pharmacy rang back and still could not sort it. I gave up and said I would sort it when I went to Leeds for treatment. It is probably nothing however it is a good job it was not otherwise in the time it takes to respond, the patient could be dead or in hospital. Very slow at contacting patients who are waiting and worried. My daughter has just checked her NHS record and found that she should have been urgently referred to a consultant re possible cancer 4 years ago...still waiting. When I have seen one of the Doctors he was outstanding, the receptionists are outstanding, it is just the lack of calling back by the professionals when patients are waiting and worrying.
Terrible klinic system. V Difficult to use for someone who is old and has multiple complex issues. No idea if the request is being dealt and its days before someone acually contacts you. Have received a number of texts from GP without any converversation, and it's frustrating and stressful when you can't speak to someone to ask simple questions for clarification. Still waiting for someone to get back to me. Very impersonal service now, with lack of continuity being dealt with by different people each time at different surgeries.
Standard of service has deteriorated since surgery joined YMG
Now the online form is available it is much easier to contact ad manage issues
They are completely brilliant in every way.
You now want patients to do DIY annual reviews sending out blood forms for the patient to go to the Hospital or the new community stadium. Who would wish to go to the hospital and in addition have to pay for car parking or drive miles to go to the stadium. You then want patients to do their own blood pressure tests either at home or to visit one of your surgery's and help yourself. Having done that you want patients to go on line and complete a questioner and then wait to hear from yourselves. How many elderly people will be able to do this? All that is required is an appointment with the nurse face to face which most would want even if they have to wait for an appointment. It is obvious you do not want patients in your surgery's anymore.
Crap phone service, 2 clifton greens closed, no access to any online appointments. This practice has been in deterioration for 2 years. Appalling access to NHS services. Even the door signage is treating patients as an inconvenience.
Trying to get appointments are becoming more and more difficult. The switch to the online appointment system is awful. We've just experience a pandemic where people weren't getting their concerns seen to, and now you've made it even harder for that to happen. I'm also a parent with a young child and getting automated responses to urgent appointment requests is a complete joke. I wouldn't recommend this surgery to anyone and will be looking to leave and move to another with a telephone booking system. It wasn't perfect, but it was far better than the current set up.
This doctors group made it very difficult to make appointments during the COVID times, especially as you closed the Woodthorpe surgery. I tried many times as did other family members and just gave up. Other doctor surgeries dealt with the crisis much better. I attended hospital, dentist and optician appointments during COVID all with proper safety measures and all easy to book but I could not access my own doctors. A feeling expressed by many Woodthorpe residents. Feel very let down.