" Trust our family to look after your family "

Friends & Family Results

This is How likely our patients are to recommend our GP practice to friends and family if they needed similar care or treatment

Number of Patients

Patients Ratings

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

The phone system you have in place is not fit for purpose and the management do nothing to fix the problem it would seem from all the comments that appear on here month after month. I tried to make an appointment today by phone for a same day appointment only to go around in circles and a message saying to try again later. I got in the car and drove to the surgery because that way you do at least get to speak to someone and an appointment was made for me.Patients have put up with this useless phone system for too long and it is not the first time I have had this experience and wonder just how many others can say the same. The receptionists do a good job and must get sick and tired of having to appologise about the phones.The appointments to book on line are no better as there are non to be had with a GP!
WAITING ROOM 1 dusty window sills cobwebs behind desk Wallpaper peeling of walls Cracked ceiling = UNDERINVESTMENT BY PARTNERS
I just wanted to say how helpful SHANNON was on reception desk when I was pretty desperate with a bad back.
Receptionists very helpful. Nurse Fiona Great Dr Summers could not be better.
Friendly reception and nurses Do better please: -3 week wait for routine doc appointment- too long -Complicated phone system, when to call for what. need a degree to understand, totally patient Unfriendly. Huge obstacle to making appointments and feels like that is the intention. (vs making easy)
Young staff attitude. Appointments easier
Its been incredibly challenging booking my daughter in for routine dressing changes
you treat patients as individual people not a collection of symptoms.
Doctor Andrew Field is a credit to the surgery, really valuing me and the way I was feeling and making me feeling important. Got me booked in for a follow up super fast which was helpful.