" Trust our family to look after your family "

Friends & Family Results

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

Since the practice has joined ranks with other practices, seeing a doctor/nurse has become more difficult. The doctors themselves are very helpful, as are other staff. The 12 year old receptionists seem to be lacking at times. It can get a bit frustrating trying to get your point across or past them.
Got an immediate appointment
Practice very difficult to get through to on phone- Sometimes takes a few days
The receptionists are very VERY helpful.
caring staff, doctor who explains things- Very rare!
All Gps, Nursing and Reception staff are polite and helpful. Biggest downfall is not answering the phone and difficulty getting appointments.
Reception very good. Make it more easy to see a doctor- its a joke at the moment.
There are some nice doctors but they are always behind schedule. I am currently sat waiting to see the doctor for an appointment scheduled an hour ago.
Telephone system needs to improve
Everything fine
Excellent staff
Waited 45 mins to see a GP.
Staff always go above and beyond. Fit me in at late notice. Prompt prescriptions in an emergency. Very friendly staff.
The Reception staff are always friendly and helpful. The Nurses and Doctors are very understanding and have a very professional manor. This is my 3rd visit to Water Lane, I have been going to 32c for 26 years and won't be going back.
The doctors and nurses we have seen have been very good but the administration and office operational side of things always comes across as very disorganised. Most receptionists seem nice, but some don't give the most welcoming service. I have had to wait over an hour to get a prescription sent down. My original registration didn't happen, they had the wrong address, however they said they had tried to call to fix this yet I have no missed calls or voicemails left.
Right: Relaxing radio stations Could be better: Waiting times
The practice gets worse by the day. You need some mature doctors with more experience. Come back Dr Romans!