" Trust our family to look after your family "

Friends & Family Results

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

Because everyone is always happy, smiling and very friendly
Excellent care from GPs, practice nurses, healthcare assistants and admin staff during a difficult year for us.
I have found the medical staff to be very good. Dr O'Malley is very good helping to ease the pain I have and Pauls (Asthma Nurse) is very helpful with advice to control asthma symptoms
Easy to book appointments on line and request prescriptions on line. If an urgent appointment or advice is needed, the receptionists at Woodthorpe are very friendly and efficient. A GP rings you the same day and if necessary, an urgent appointment is made. When I've had a problem with my eyesight, Dr Eyre not only saw me immediately, but sat me in his surgery and made arrangements with the hospital for me to be seen immediately. The GPs at this surgery are all very knowledgeable and easy to communicate with and are caring. The nurses are also all very pleasant and friendly! All the staff at Woodthorpe in particular, are a credit to York Medical Group.
Reception Helpful. Doctor brilliant as usual
I felt incredibly patronised today by one of your GPs. It was actually really upsetting and I was in tears afterwards.
Nice friendly receptionists. Can't think of anything wrong, had to wait a while but expected as busy day lots of patients.
Great if I could get an appointment but currently 20 minutes late at 9am
Waiting time too long to get appointment - telephone system inadequate cuts off after 2 mins
Polly was amazing - so kind and reassuring she is the perfect doctor's receptionist. Thanks !!
Answer phone quicker
Friendly and staff always happy to help
The doctor that I saw was very kind and helpful and didn’t make me feel rushed
Water Lane are only surgery that answer the phone.
Same day appointment seen promptly Very good reception and consultation
There was a bit of a wait but everyone was kind and welcoming