COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Friends & Family Results

This is How likely our patients are to recommend our GP practice to friends and family if they needed similar care or treatment

Number of Patients

Patients Ratings

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

Since Klinik was introduced its got worse to speak to a dr. I have been waiting 9days now for a dr to call re a steroid injection I was told I could have 2 months ago. I am in extreme pain. Roll on day 10 when I should have my call.
It enables you to give all the information just once, gives time to put everything down, and doesn’t mean ringing and ringing the doctors surgery first thing on a morning when everyone else is trying to get through.
A good practice. Efficient and caring
New system is not very good. No reply from Klinik after 10days.
For all of the ire directed at GPs at the moment ultimately these are a team of people who are doing their best in less than ideal circumstances. Yes access is sometimes a challenge, but the clinicians are knowledgeable and kind and that's the most important thing.
Excellent service for many years until Dr ** was replaced by a computer system. People are great but boy do I feel abandoned and alone.
I find the reception team and my Gp welcoming and helpful and do their best to go the extra mile. This is an especially difficult task amidst covid and they have dealt with a lot of unwarranted abuse . People need to remember YMG have worked throughout the pandemic albeit in a different way, in order to keep patients safe. Thank you for todays appointment, it really helped to see my Gp and is very much appreciated.
It is fairly easy to make a request
Because you never get seen and can't ever speak to a Dr
I do not like how difficult it is to get an appointment and I really do not like this Klinik app! It’s so stressful and anxiety provoking. ??????
Local surgery closed. Unsure how to access services.Online booking system looks very complicated.
Virtually impossible to access care, ditto getting through to reception. KLINIC system fails to acknowledge receipt of requests so it feels as though they have disappeared into a black hole. Seems to be no way to message practice to chase up questions or referrals….eg, no way of knowing what has happened about podiatry referral after 4 months of silence
In the last 18 months I have succeeded in seeing a medical practitioner twice in the surgery. I have failed to get through to even a receptionist at least 10 times. I have possible serious problems relating to previous illnesses and a Dr ** told me I would get an appointment for my non-COVID related throat and chest problem which may be cancer - I HAVE BEEN UNABLE TO GET THROUGH TO FIND OUT IF I HAVE AN APPOINTMENT, HAVE RECEIVED NO NOTIFICATION AND DR ** HAS LEFT THE PRACTICE. I had an eye appointment and should have received test results but cannot get through on phone and have no access to my tests online - even though a few months back I did have.
The service we get from York medical Group is usually good.
My mother is your patient. I am her son & attorney and deal with all medical matters on her behalf. I am therefore closely involved with all of her dealings with York Medical Group. We are both grateful to the doctors and other staff who always offer an excellent service and strive to ensure my mother's needs are met. Excellent all-round service! especially given the enormous pressures which staff have been under in recent years.
I like the online appointment booking system, and when I have had problems reception staff have been very friendly and supportive
I don’t think your patient’s are getting the service they should, like my 93 year old mother who rang to make an appointment but couldn’t take in having to fill a form in for an appointment.
It now takes 4 weeks for a response to Klinik unless marked as urgent. May encourage patient to say urgent when not.
The new Klinik app is extremely useful and helpful for people who are working and can't stay on the phone or wait to get through to someone.
efficient service
Nice staff and a good digital system
Because they are a good practice.
Your service and duty of care is frighteningly poor. I hope my family don’t need York Medical Group urgently. Since you started using Klinik I feel that you don’t care, it wastes everyone’s time having to wait for appointments, re arranging appointments etc. The triage system is staffed by non clinicians, how can they prioritise who needs help? No wonder your staff are abused, your patients are frustrated by your lack of care. I work for the NHS so understand front line pressures, as a private entity you should be able manage the practice / group better. The reason the NHS A&E and ambulance service are overwhelmed is because you are failing your own registered patients.